Shipping

Shipping Costs & Delivery Times

FREE standard shipping on all orders over $88 within Australia

FREE premium express shipping via FedEx on all orders over $99 in the USA

  • Australia:
    • Standard shipping: $8.95
    • Express shipping: $15.95 (select at checkout)

  • United States:
    • Premium express shipping: $14.99 (1-3 business days, varies by location and season) via FedEx
    • Free premium express shipping on orders over $99

  • New Zealand:
    • Standard shipping: AU$14.95 (3-7 business days)

Orders are typically processed within 24 hours at our Sydney warehouse. Processing times may vary over Public Holidays and weekends.

Deliveries typically take 1-12 business days, depending on location and shipping method. You'll receive tracking details once your order is on its way.

Please Note:

  • Shipping times may vary during peak periods (e.g., Black Friday).
  • All deliveries have automatic authority to leave. HARLOW HARRY is not liable for non-delivery or theft.
  • Shipping delays are beyond our control, and we cannot take responsibility for them.


Tracking & Delivery Issues

How do I track my order?

Once your order is dispatched, you'll receive a tracking number via email. You can use this to monitor your delivery status.

My order is taking longer than expected. What do I do?

  1. Check your tracking number and contact the shipping carrier for updates.
  2. If you still have concerns, email us at hello@harlowharry.com.au, and we’ll assist you.

My item is being returned to sender. What happens next?

If no one is available to accept your delivery, the courier may leave a collection card with pickup instructions. However, we recommend tracking your parcel using the provided link to avoid missed deliveries.

If your package is returned to us, you will be responsible for paying a re-delivery fee.

I entered the wrong address—what should I do?

If you’ve entered an incorrect shipping address, please email us ASAP at hello@harlowharry.com.au with the correct details.

  • If your order has not yet shipped, we’ll update the address.
  • If your order has already been dispatched, we won’t be able to make any changes, and we cannot take responsibility for incorrect address details.


Pre-Orders

If your order includes a pre-order item, we’ll ship your entire order once the pre-ordered item is available to ensure you receive everything in one convenient delivery.

You can check estimated shipping dates on the product page or contact us for updates. Thanks for your patience—we promise it’ll be worth the wait!


International Shipping

  • New Zealand: $14.95 (3-7 business days)
  • United States: $14.99 (1-3 business days) Premium Express FedEx Service. Free with orders over $99
  • Other Countries: Shipping is calculated at checkout.

Important:

  • Our ceramic dog bowls cannot be shipped internationally due to fragility.
  • You may be required to pay import duties and taxes in your country. Check your local customs website for estimates. HARLOW HARRY is not responsible for these fees.
  • For international shipping or wholesale enquiries, contact us at hello@harlowharry.com.au.


Import Duties & Taxes

  • If your order incurs local import taxes, you are responsible for covering these costs. HARLOW HARRY does not pay or reimburse these fees.
  • The cost of duties varies by country and the value of your order.
  • Please check your national postal service website for tax estimations before placing your order.


HARLOW HARRY may cancel your order if we are unable to fulfill it. If this happens, we will contact you.

We do not offer compensation for any loss, inconvenience, or expenses caused by order cancellations.