FAQs
Parfum
Which of my pets can I use your products on?
Our products have been developed for use on dogs.
Is your parfum pH balanced for dogs?
Yes, our parfum has been specially formulated for your beloved dog and is:
- Alcohol free
- Silicone free
- Paraben free
- MCI/MI free
- Formaldehyde free
- Vegan
- pH Balanced for dogs
- Free of toxins and harmful ingredients
How do I apply the product to my pet?
We always recommend a patch test to make sure your dog doesn’t have a reaction to the parfum. Harlow has particularly sensitive skin and doesn’t react to the products, in fact she loves them! Spray the parfum approximately 20cm from your dog and either rub through their fur, or leave as initially applied.
What do the “notes” of the parfums tell us?
“Notes” are the layers which make up a complete parfum. The intricate and precise combination of these notes is integral to achieving a complex and intriguing parfum.
Top notes: top notes are the first thing we smell when we spray a parfum – they are a brief encounter, however stimulate our fragrance palate for what’s to come.
Heart notes: once top notes begin to fade, heart notes begin to shine through – they form the body of a complete fragrance and are much longer lasting than top notes.
Base notes: base notes are the last scent to appear after a parfum is sprayed – they complement heart and top notes, providing depth and richness to a complex parfum.
Where should I store my pet parfum?
Proudly on display, whilst out of direct sunlight. Please note the fragrance colour may fade over time if left in direct sunlight.
Why does the product bubble when shaken?
Unlike a lot of human fragrances we have tried to keep our ingredients at a minimum, and have ensured those used are safe for use on your dog.
What ingredients are in your products?
Bellevue 162: Water (Aqua), Solubiliser, Glycerin, Fragrance, Preservatives, CI16185 (Pink)
Hunter 33: Water (Aqua), Solubiliser, Glycerin, Fragrance, Preservatives, CI42090 (Green)
Shampoo
Is your conditioning pet shampoo paraben free?
Yes, our conditioning shampoo has been specially formulated for your beloved dog and is:
- Paraben free
- Sulphate free
- SLS free
- Silicone free
- MCI/MI free
- Formaldehyde free
- Vegan
- pH Balanced for dogs
- Free of toxins and harmful ingredients
Do I need to use a conditioner on my dog after your shampoo?
No, our conditioning pet shampoo has been specially formulated to:
- Gently cleanse
- Provide a healthy gloss
- Leave fur feeling soft
- Improve condition for ease of combing
- Increase resistance to breakage
- Leave fur soft and manageable
What ingredients are in your conditioning pet shampoo?
Water (Aqua), Sodium C12-14 Olefin Sulfonate, Lauroyl/Myristoyl Methyl Glucamide (and) Coco-Betaine, PEG-40 Hydrogenated Cator Oil, Coco-Glucoside, Glyceryl Oleate, Panthenol, Fragrance, Hydrolysed Soy Protein, Sodium Chloride, Phenoxyethanol, Ethylhexylglycerin, PEG-120 Methyl Glucose Dioleate.
General
Do you support any charities?
Yes, a portion from every sale is donated to Pound Paws. They are a charity focussed on re-homing all types of animals in Australian pounds and rescue centres. A cause we are very passionate about. You can find out more at www.poundpaws.com.au
Delivery
What are your shipping rates?
RECEIVE FREE STANDARD SHIPPING ON ORDERS OVER $83 WITHIN AUSTRALIA.
Standard shipping within Australia is AU$4.95. Express Post is AU$15 and can be selected at check out.
How long until I can expect my order to arrive?
Standard delivery times range from 2-4 business days for NSW, VIC, QLD & ACT.
Standard delivery times range from 3-7 business days for WA, SA, NT, TAS.
Express post delivery times range from 1-2 business days for NSW, VIC, QLD & ACT.
Express post delivery times range from 1-3 business days for WA, SA, NT, TAS.
Next business day delivery does not apply on public holidays or weekends.
How quickly will my order be processed?
Your order will be processed within 24 hours of receiving it to ensure your delivery arrives as soon as possible.