PARFUM

Which of my pets can I use your products on?
Our products have been developed for use exclusively on dogs. 

Is your parfum pH balanced for dogs?
Yes, our parfum has been specially formulated for your beloved dog and is:
-        Alcohol free
-        Silicone free
-        Paraben free
-        MCI/MI free
-        Formaldehyde free
-        Vegan
-        pH Balanced for dogs
-        Free of toxins and harmful ingredients

How do I apply the product to my dog?
We always recommend a patch test to make sure your dog doesn’t have a reaction to the parfum. Harlow has particularly sensitive skin and doesn’t react to the products, in fact she loves them! Spray the parfum approximately 20cm from your dog and either rub through their fur, or leave as initially applied.

What do the “notes” of the parfums tell us?
“Notes” are the layers which make up a complete parfum. The intricate and precise combination of these notes is integral to achieving a complex and intriguing parfum. 

Top notes: top notes are the first thing we smell when we spray a parfum – they are a brief encounter, however stimulate our fragrance palate for what’s to come.
Heart notes: once top notes begin to fade, heart notes begin to shine through – they form the body of a complete fragrance and are much longer lasting than top notes.
Base notes: base notes are the last scent to appear after a parfum is sprayed – they complement heart and top notes, providing depth and richness to a complex parfum.

Where should I store my pet parfum?
To extend the life of your Pet Parfum, we recommend storage in a dark room out of direct heat. Please note the fragrance colour may fade over time if left in direct sunlight.

Why does the product bubble when shaken?
Unlike a lot of human fragrances we have kept our ingredients at a minimum, and have ensured those used are safe for use on your dog.

What ingredients are in your Pet Parfum?
Bellevue 162: Water (Aqua), Solubiliser, Glycerin, Fragrance, Preservatives, CI16185 (Pink)
Hunter 33: Water (Aqua), Solubiliser, Glycerin, Fragrance, Preservatives, CI42090 (Green) 

2-IN-1 CONDITIONING SHAMPOO

Is your conditioning pet shampoo paraben free?
Yes, our conditioning shampoo has been specially formulated for your beloved dog and is:
-        Paraben free
-        Sulphate free
-        SLS free
-        Silicone free
-        MCI/MI free
-        Formaldehyde free
-        Vegan
-        pH Balanced for dogs
-        Free of toxins and harmful ingredients 

Do I need to use a conditioner on my dog after your shampoo?
No, our conditioning pet shampoo has been specially formulated to:
-       Gently cleanse
-       Provide a healthy gloss
-       Leave fur feeling soft
-       Improve condition for ease of combing
-       Increase resistance to breakage
-       Leave fur soft and manageable

What ingredients are in your 2-in-1 Conditioning Pet Shampoo?
Water (Aqua), Sodium C12-14 Olefin Sulfonate, Lauroyl/Myristoyl Methyl Glucamide (and) Coco-Betaine, PEG-40 Hydrogenated Cator Oil, Coco-Glucoside, Glyceryl Oleate, Panthenol, Fragrance, Hydrolysed Soy Protein, Sodium Chloride, Phenoxyethanol, Ethylhexylglycerin, PEG-120 Methyl Glucose Dioleate.

GENERAL

Do you support any charities?
Yes, a portion from every sale is donated to Pound Paws. They are a charity focussed on re-homing all types of animals in Australian pounds and rescue centres. A cause we are very passionate about. You can find out more at www.poundpaws.com.au

Why doesn't my discount code work?
If your discount code doesn't activate, it may be for one of the following reasons:
You've already used the code, you're trying to apply the code to a sale or ineligible item, or the code has been entered incorrectly. 

Please contact us at hello@harlowharry.com.au if you think there is an error. 


DELIVERY

What are your shipping rates?
You will receive FREE standard shipping within Australia.

Express Post is available at AU$15.95 and can be selected at check out.

How long until I can expect my order to arrive?
Orders are processed within 24 hours at our Sydney warehouse and will then take between 1-5 business days to arrive, dependant on your location. 

Shipping times may vary and Harlow Harry does not take responsibility for shipping delays. 

Next business day delivery does not apply on public holidays or weekends.    

How quickly will my order be processed?
Your order will be processed within 24 hours of receiving it to ensure your delivery arrives as soon as possible.

Has Covid-19 impacted shipping times?
Due to the impact of Covid-19 on airlines, shipping times can be varied and are taking longer than usual. We thank you for your patience during this time.

As carriers are not requesting sign-on-glass for deliveries, all deliveries have an automatic authority to leave and Harlow Harry is not liable in instances of non-delivery or theft.

Do you ship Internationally? 
Please contact us directly at hello@harlowharry.com.au for any international shipping or wholesale enquiries.